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CovidEMT Frequently Asked Questions

Q1: What is long COVID?

  1. Long COVID, also known as post-COVID, refers to symptoms that persist 12 weeks after being free of COVID-19. This includes lingering coughs, headaches, chest pains, and a slew of other symptoms. Post-COVID conditions can include a variety of ongoing health issues that can last weeks, months, or longer.
  2. Post-COVID conditions are more common in people who had severe COVID-19 illness, but anyone who has been infected with the virus that causes COVID-19, including people who had a mild illness or no symptoms from COVID-19, can develop post-COVID conditions.
  3. People who have not been vaccinated against COVID-19 and become infected may be at a higher risk of developing post-COVID conditions than those who have been vaccinated and have had breakthrough infections.
  4. While the majority of people with post-COVID conditions have evidence of infection or COVID-19 illness, in some cases, the person may not have tested positive for the virus or been aware they were infected.
  5. The CDC and its partners are working to learn more about who develops post-COVID conditions and why, as well as whether certain groups are more vulnerable than others.

Q2: What are the requirements to have a long COVID Appointment with CovidEMT?

  1. The minimum age requirement of 18 Years and above is required to schedule a long COVID telehealth appointment
  2. Symptoms lasting for more than 4 weeks after being diagnosed with COVID

Q3: Will my insurance pay for a telehealth visit?

  1. Yes, based on your coverage policy most insurance companies cover in full for telehealth visits. Before your appointment, your insurance eligibility will be verified by our verification specialist. You also may contact your insurance company to see eligibility and coverage in regards to your Telehealth visit.

Q4: How do I sign the visit consent forms?

  1. Once your appointment has been booked, you will receive an email prompting you to register for the AdvancedMD patient portal.
  2. Once you access the AdvancedMD patient portal, select the tab named “patient form”. Under this tab, forms that are required to be filled, and signed before your appointment will be available. If these forms are not signed before your appointment then your appointment will be canceled and will need to be rescheduled.

Q5: How to log in to the patient portal?

  1. https://patientportal.advancedmd.com/151136/account/logon, Step 1 click the link, Step 2 login using your email and Password. If you’re having trouble still give us a call at 1-888-965-3052.

Q6: How to schedule an appointment online?

  1. Step 1 Head to covidemt.com, Step 2 select the “schedule your telehealth appointment” button, Step 3 fill all required fields and upload the requested documents to be able to book your desired time slot.

Q7: What is telehealth?

  1. Telehealth is defined as the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, and public health and health administration by the Health Resources and Services Administration (HRSA) of the United States Department of Health and Human Services (HHS). Videoconferencing, the internet, store-and-forward imaging, streaming media, and landline and wireless communications are all examples of technologies. (cdc.gov)

Q8: How do I enable Cookies?

  1. (IPHONE): Step 1. Go to “Settings”, then Scroll down and select “Safari” Step2. Scroll down to “Privacy & Security” Step 3. Verify “block all cookies” move the toggle to (green/white), Click allow cookies. Step 4. Clear the browser cache and reopen the browser and access the telehealth link.
  2.  (ANDROID): Step 1. Open the chrome application Step 2. To the right of the address bar, tap More, Setting Step 3 Tap Site Setting, Cookies. Step 4. Turn Cookies On.
  3. (CHROME DESKTOP) On your computer, in Step 1 open Chrome. Step 2 At the top right, click More. Settings. Step 3 Under “Privacy and security,” click Site settings. Step 4. Click Cookies. Step 5 From here, you can: Turn on cookies: Next to “Blocked,” turn on the switch. Turn off cookies: Turn off Allow sites to save and read cookie data.
  4. (SAFARI DESKTOP) Step 1. On a Macbook, open the Safari browser.
  5. Step 2. Click the Safari menu button, found at the top-left corner of the web page, and then click Preferences. Step 3. Click the Privacy tab. Step 4. Leave unchecked the Block all cookies tab. Step 5. Restart Safari.
Q9: How do I know my microphone and video will work with the televisit?
  1. (Android Phone) Step 1. On your Android device, open the Chrome app.Step 2 Go to a site that wants to use your microphone and camera. When prompted, tap Allow or Block
  2. If you’ve turned off microphone or camera access, you can turn on your mic or camera permissions in your device settings.
  3. (IPHONE) Step 1. Open the Settings app. Step 2. Tap on Safari > Camera. Step 3. Scroll down to Camera & Microphone. Step 4. Confirm that “Ask” or “Allow” is checked.
  4. (Desktop Chrome) Step 1. Open Chrome Step 2. At the top right, click More. Settings. Step 3. Click Privacy and Security Site settings. Camera or Microphone. Step 4. Select the option you want as your default setting. Review your blocked and allowed sites.
  5. (Desktop Safari) Step 1. Open the Settings app. Step 2. Tap on Safari > Camera. Step 3. Scroll down to Camera & Microphone. Step 4. Confirm that “Ask” or “Allow” is checked. Step 5. Retry the “Refresh the call” steps, above.
Q10: What do I do if my televisit link does not work?
  1. If you are having trouble with joining into your televisit appointment, reach us directly at 1-888-965-3052 Ext 1

Q11: How do I allow the link to open on my web browser as a pop-up?

  1. Step one. On your computer, open Chrome. Step Two At the top right, click More. Settings. Step Three Click Privacy and security. Site Settings. Step Four Click Pop-ups and redirects. Step Five Choose the option you want as your default setting.